1. Information We Collect
We collect information you provide directly, information generated when you use Builder Studio, and information needed to operate paid or authenticated services.
- Account information, such as name, email address, workspace details, authentication records, and support messages.
- Billing and transaction information processed through our payment providers, such as plan selections, invoices, payment status, and tax-related details.
- Usage and device information, such as log data, browser type, IP address, approximate location derived from network data, feature interactions, and diagnostic events.
- Content you submit to Builder Studio, including prompts, workflow configuration, uploaded media, generated outputs, API requests, and connected service metadata.
2. How We Use Information
We use information to provide, secure, maintain, and improve Builder Studio and to communicate with users about their accounts and workspaces.
- Operate product features, run workflow executions, store project state, process uploads, and deliver generated content.
- Process subscriptions, credits, invoices, taxes, refunds, abuse reports, support requests, and account notices.
- Monitor reliability, debug failures, prevent fraud or unauthorized access, enforce our terms, and protect users and the service.
- Analyze aggregate usage trends and improve the product, including feature quality, performance, onboarding, and documentation.
4. Data Retention
We retain information for as long as reasonably needed for the purposes described in this policy, including account operation, legal compliance, security, dispute resolution, and backup integrity.
Retention periods vary by data type. For example, billing records may be kept for accounting and tax obligations, security logs may be kept for abuse prevention, and workspace content may remain until deleted by an authorized user or until the account is closed and deletion is complete.
5. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
No method of transmission or storage is completely secure. You are responsible for protecting your credentials, managing workspace access, and promptly notifying us about suspected unauthorized activity.
6. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal information. You may also have the right to withdraw consent where processing is based on consent.
You can update some account information in the product. For requests that cannot be completed in-product, contact us using the address below. We may need to verify your identity and authority before completing a request.
8. Children's Privacy
Builder Studio is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to Builder Studio, contact us so we can review and delete the information where appropriate.
9. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.
If a change materially affects your rights or obligations, we may provide additional notice through the product, by email, or by another reasonable method. Continued use of Builder Studio after an update is governed by the updated policy and our Terms & Conditions.
10. Contact
For privacy-related requests, contact legal@builder.studio.